At FrankySupply, we understand the importance of reliable and timely delivery for your business. Below, you’ll find all the details you need to know about our shipping process, options, and policies.
1. Shipping Methods
We offer a variety of shipping methods to meet your needs, including:
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Faster delivery within 2-3 business days.
- Express Shipping: Priority delivery within 1-2 business days.
Note: Shipping times are estimates and may vary depending on your location and the availability of the items ordered.
2. Order Processing
- Processing Time: Orders are typically processed within 1-2 business days after payment is received. During peak periods, processing may take up to 3 business days.
- Order Confirmation: Once your order is placed, you will receive an email confirmation. You will also receive a notification with tracking information once your order has been shipped.
3. Shipping Costs
- Shipping Fees: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the total shipping cost at checkout before finalizing your purchase.
- Free Shipping: We offer free standard shipping on orders over a certain amount, which will be specified on our website.
4. International Shipping
- Global Reach: We ship to a wide range of international destinations. Please note that delivery times for international orders vary depending on the destination country and customs processing.
- Customs and Duties: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping costs.
5. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s progress through the carrier’s website.
- Delivery Status: If you encounter any issues with tracking or delivery, please contact our customer service team at Contact Us for assistance.
6. Delivery Issues
- Delayed Delivery: If your order is delayed beyond the estimated delivery time, please check with the carrier using your tracking information. If further assistance is needed, contact us
- Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
7. Shipping Restrictions
- Restricted Items: Some items may be restricted from shipping to certain locations due to legal regulations. If an item in your order cannot be shipped to your location, we will notify you and provide alternative options.
8. Contact Us
If you have any questions or concerns about your delivery, please reach out to our customer service team at info@frankysupply.com. We’re here to help ensure your order arrives safely and on time.
