Shop and Order FAQs
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your purchase.
We accept a variety of payment methods, including major credit/debit cards, PayPal, and other options as specified at checkout.
Yes, once your order is Booked, you will receive a tracking number via email. Or you can track your Order at Track your Order Page
Shipping times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are provided during the checkout process.
Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before confirming your purchase.
If you receive the wrong item or your order is incomplete, please contact our customer service team immediately at info@frankysupply.com. We will resolve the issue as quickly as possible.
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination. Check our Shipping Policy for more details.
All sales are final, and we do not accept returns or exchanges, except in cases where the product is damaged or defective. Please refer to our Refund and Return Policy for more details.
Wholesale Order FAQs
To place a wholesale order, please create an account on our website and contact our wholesale team at Wholesale Account Registration to discuss your needs. Once approved, you can place bulk orders directly through our platform.
Yes, minimum order quantities apply to all wholesale orders. The specific minimums vary depending on the product category and brand. Please check the product details for more information.
Wholesale orders typically require full payment at the time of purchase. In some cases, we may offer net terms for established customers. Contact our wholesale team to discuss payment options.
Yes, we offer tiered discounts based on the volume of your purchase. The more you buy, the more you save. Please contact our wholesale team for a customized quote based on your order size.
We offer samples for select products to wholesale customers. Contact our team to inquire about sample availability and any associated costs. Or you can simply Order your Product from our Retail price Shop at Shop
Processing times for wholesale orders vary depending on the order size and product availability. Typically, orders are processed within 3-7 business days. Shipping times depend on your location and the shipping method selected.
All wholesale orders are final and non-returnable. If you receive damaged or defective products, please contact us within 7 days to arrange for a replacement or store credit.
You can reach our wholesale support team at sales@frankysupply.com or through the Contact Form on our website. We’re here to assist with any questions or concerns regarding your wholesale order.