At FrankySupply, we prioritize your satisfaction and strive to ensure that you receive the highest quality products. Please review our refund and return policy below to understand how we handle returns and refunds.
1. Non-Refundable Products
- All Sales Final: Due to the nature of wholesale and personal care products, all sales are final. We do not accept returns or offer refunds once a purchase has been completed, except in cases of damaged or defective items (see below).
2. Damaged or Defective Products
- Inspection Required: Upon receiving your order, please inspect the products carefully. If you find any items to be damaged or defective, you must notify us within 7 days of receiving your shipment.
- How to Report: To report a damaged or defective product, please contact our customer service team at Contact Us with your order number, a description of the issue, and photos of the damaged or defective items.
- Resolution: If your claim is approved, we will offer a replacement of the same product or issue a store credit. Please note that refunds are not available.
3. Incorrect Items
- Wrong Product Received: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost.
4. Return Process
- No Returns Accepted: As noted, we do not accept returns for any products, except in cases where items are damaged, defective, or incorrect.
- Authorized Returns Only: In rare cases where a return is authorized by our customer service team, the product must be returned in its original, unopened condition. Any returns received without prior authorization will not be accepted.
5. Shipping Costs for Returns
- Responsibility for Costs: If a return is authorized, the customer may be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- Original Shipping Costs: Shipping costs from the original order are non-refundable.
6. Store Credit
- Store Credit Issuance: In cases where a return or exchange is approved, we may issue store credit instead of a refund. This credit can be applied to future purchases on our website.
7. Exceptions
- Final Sale Items: Some items may be marked as “final sale,” meaning they cannot be returned or exchanged under any circumstances. Please check the product details before making a purchase.
8. Contact Us
If you have any questions about our refund and return policy, or if you need to report an issue with your order, please Contact Us. Our customer service team is here to assist you and ensure that any issues are resolved promptly.
